TERMS AND CONDITIONS AND COMPANY POLICIES
WEBSITE POLICY
This Website Design Service Terms and Conditions Agreement is entered into between The Pond Parlor Ltd hereafter referred to as Service Provider and the undersigned client or entity hereafter referred to as Client. By engaging in our website design services, the Client agrees to the following terms and conditions: 1. Scope of Work: The Service Provider agrees to provide website design services as specified in the agreed-upon proposal, quote, or invoice. This includes, but is not limited to, the design, development, and launch of a website according to the Client's requirements. 2. Client Responsibilities: The Client agrees to provide all necessary information, content, and feedback required for the website design process. Timely provision of such materials is essential for project timelines. Delays caused by the Client may affect project deadlines, and The Pond Parlor Ltd shall not be held responsible for such delays. 3. Design Revisions: The Client is entitled to a specified number of design revisions as outlined in the proposal or invoice. Additional revisions beyond the agreed-upon limit may incur additional charges, which the Client will communicate and approve in writing. 3.1 The Client may request amendments to the original design within the scope of the agreed-upon project highlighted on the invoice. Amendment requests must be submitted in writing by email, clearly specifying the desired changes. The Company will review and respond to amendment requests promptly. 3.2 Amendment Limitations: The number of included amendments is outlined in the project or invoice. Any additional amendments beyond the agreed-upon limit will incur an additional charge of £49.99 per amend request. The Company will communicate these charges in the form of a price quote to the Client before proceeding with the extra work. 3.3 Timely Feedback: The success of the design process depends on timely communication. The Client agrees to provide feedback on design drafts within 7 business days in writing by email. Delays in feedback may affect project timelines, and The Company shall not be held responsible for such delays. 3.4. Final Approval: Upon completion of the design amendments, the Client is required to provide final approval in writing by email. This approval indicates that the design meets the Client's expectations, and no further amendments are requested. The Company will not be held responsible for any issues arising after the final approval. 3.5 Reverting to Original Design: In the event the Client wishes to revert to the original design after amendments have been made, additional charges may apply. The Company will provide an estimate for such requests, and work will commence upon the Client's written approval. 4. Website Content: The Client is responsible for providing accurate and legally compliant content for the website. The Pond Parlor Ltd is not liable for any legal issues arising from the content provided by the Client. 5. Website Launch: Upon completion of the website design, the Client is required to review and approve the final product. The website will be launched upon receipt of final payment unless otherwise agreed upon in writing. 6. Maintenance and Updates: Unless otherwise specified, the Client is responsible for ongoing maintenance and updates to the website after launch. The Pond Parlor Ltd may provide ongoing support services under a separate agreement. 7. Intellectual Property: Upon receipt of full payment, the Client gains ownership of the final approved website design. The Pond Parlor Ltd retains the right to showcase the work in its portfolio unless otherwise agreed upon in writing. 8. Termination: Either party may terminate this Agreement in the event of a material breach by the other party. In the event of termination, the Client shall pay for the services provided up to the termination date. 9. Confidentiality: Both parties agree to keep confidential all information related to the website design, including drafts and concepts, that is not public knowledge. 10. Governing Law: This agreement is governed by the laws of Great Britain. Any disputes arising from or related to this agreement shall be resolved in the courts of Great Britain. 11. Amendments: This Agreement may be amended or modified only in writing and signed by both parties. By engaging in the website design services provided by The Pond Parlor Ltd, the Client acknowledges that they have read, understood, and agree to these terms and conditions. The terms herein constitute the entire agreement between the parties and supersede any prior agreements or understandings, whether oral or written. Service Provider: The Pond Parlor Ltd Updated: January 2024
BRANDING POLICY
1. Scope of Services: The Pond Parlor Ltd hereafter referred to as The Company agrees to provide branding services to the client hereafter referred to as Client as specified in the agreed upon proposal or invoice. This may include but is not limited to logo design, brand strategy, visual identity development, and related services. 2. Client Responsibilities: The Client agrees to cooperate with The Company by promptly providing necessary information, feedback, and approvals. Failure to do so may result in project delays, and The Company shall not be held responsible for such delays. 2.1 The Client may request amendments to the original design within the scope of the agreed upon project highlighted on the invoice. Amendment requests must be submitted in writing by email, clearly specifying the desired changes. The Company will review and respond to amendment requests promptly. 2.2. Amendment Limitations: The number of included amendments is outlined in the project or invoice. Any additional amendments beyond the agreed upon limit will incur an additional charge of £49.99 per amend request. The Company will communicate these charges in the form of a price quote to the Client before proceeding with the extra work. 2.3. Timely Feedback: The success of the design process depends on timely communication. The Client agrees to provide feedback on design drafts within 7 business days in writing by email. Delays in feedback may affect project timelines, and The Company shall not be held responsible for such delays. If feedback isn't recieved within 20 business day you will be required to pay £49.99 to restart the project, and a fyrther charge may incurr for more delays. 2.4. Final Approval: Upon completion of the design amendments, the Client is required to provide final approval in writing by email. This approval indicates that the design meets the Client's expectations, and no further amendments are requested. The Company will not be held responsible for any issues arising after the final approval. 2.5. Reverting to Original Design: In the event the Client wishes to revert to the original design after amendments have been made, additional charges may apply. The Company will provide an estimate for such requests, and work will commence upon the Client's written approval. 3. Payment Terms: Payment for branding services shall be made according to the terms outlined in the agreed-upon proposal or invoice. A deposit may be required before the commencement of work, with the balance due upon completion of the project or as otherwise specified. 4. Intellectual Property: Upon receipt of full payment, The Client shall have ownership of the final approved design concepts and associated deliverables. The Company retains the right to showcase the work in its portfolio and marketing materials unless otherwise agreed upon in writing. 5. Revisions and Additional Work: The Client is entitled to a specified number of revisions outlined in the proposal or invoice. Additional revisions or work beyond the agreed scope may incur additional charges, which the Client will communicate and approve in writing by email. 6. Termination: Either party may terminate the agreement if the other party breaches any material term or condition and fails to remedy the breach within a reasonable time after receiving written notice. In the event of termination, the Client shall pay for the services provided up to the termination date. 7. Confidentiality: Both parties agree to keep confidential all information received from the other party that is not public knowledge. This includes, but is not limited to, proprietary information, trade secrets, and business strategies. 8. Force Majeure: The Company shall not be liable for any failure or delay in performance due to circumstances beyond its control, including but not limited to printer or delivery delays, acts of God, war, terrorism, labour disputes, or technical malfunctions. 9. Governing Law: This agreement is governed by the laws of Great Britain. Any disputes arising from or related to this agreement shall be resolved in the courts of Great Britain. 10. Amendments: These terms and conditions may be amended or modified only in writing and signed by both parties. 11. Design Storage Duration: The Pond Parlor Ltd retains design files for 60 days from the date of the project's completion. After this period, all design files, including drafts, concepts, and related materials, may be securely deleted from our storage systems. 11.1 Client Responsibility: Clients are responsible for downloading and securely storing their design files within 60 days. The Pond Parlor Ltd is not liable for any loss or damage to design files beyond this timeframe. By engaging The Pond Parlor Ltd for branding services, the Client acknowledges that they have read, understood, and agree to these terms and conditions. The terms herein constitute the entire agreement between the parties and supersede any prior agreements or understandings, whether oral or written.
SOCIAL MEDIA POLICY
This Social Media Service Terms and Conditions Agreement is entered into between The Pond Parlor Ltd hereafter referred to as Service Provider and the undersigned client or entity hereafter referred to as Client. By engaging in social media services, the Client agrees to the following terms and conditions: 1. Scope of Social Media Services: The Service Provider agrees to provide social media services as specified in the agreed-upon proposal, quote, or invoice. This includes but is not limited to social media management, content creation, community engagement, and analytics reporting. 2. Client Responsibilities: The Client agrees to provide relevant information, access to social media accounts, and any necessary approvals within 7 business days of purchasing. The Client is responsible for providing accurate and current brand guidelines, logos, and any other materials required for social media content creation. 3. Social Media Account Access: The Client agrees to provide necessary access to social media accounts managed by the Service Provider. The Service Provider will maintain the confidentiality and security of account credentials and will not share this information with unauthorised parties. 4. Posting Schedule: The Service Provider will establish a posting schedule in consultation with the Client. The Client may request changes to the schedule, which will be accommodated based on feasibility. 5. Analytics and Reporting: The Service Provider may provide analytics and reporting on social media performance. The Client acknowledges that social media metrics can vary, and the Service Provider will make best efforts to improve performance based on the insights provided. 6. Termination: Either party may terminate this Agreement in the event of a material breach by the other party. In the event of termination, the Client shall provide at least 4 weeks notice before the billing date of purchase pay for the social media services provided up to the termination date. 8. Confidentiality: Both parties agree to keep confidential all information related to social media strategies, analytics, and any other proprietary information that is not public knowledge. 9. Payment Terms: Payment for social media services shall be made according to the terms outlined in the agreed-upon proposal, quote, or invoice. Invoices are due on the specified date of receipt unless otherwise specified. 10. Late Payments: Late payments may be subject to a £75.00. In the event of late payments, The Pond Parlor Ltd reserves the right to suspend or terminate social media services until outstanding payments are received. 11. Governing Law: This agreement is governed by the laws of Great Britain Any disputes arising from or related to this agreement shall be resolved in the courts of Great Britain. 12. Amendments to Terms: These terms and conditions may be amended or modified only in writing and signed by both parties. By engaging in social media services provided by The Pond Parlor Ltd, the Client acknowledges that they have read, understood, and agree to these terms and conditions. The terms herein constitute the entire agreement between the parties and supersede any prior agreements or understandings, whether oral or written. Service Provider: The Pond Parlor Ltd Updated: January 2024
SUBSCRIPTIONS POLICY
1. The Pond Parlors Monthly Website Maintenance Plan is designed to ensure the continuous functionality, security, and optimal performance of your website. By purchasing this plan, you agree to adhere to the following terms and conditions. 2. Subscription Terms: The plan operates on a monthly subscription basis. Subscription fees will be billed automatically on the same day each month. 3. Cancellations: Cancellation requests must be submitted at least 7 days before the next billing cycle to avoid charges. 4. Services Covered: Regular website backups to prevent data loss. Security updates to protect against potential vulnerabilities. Performance optimisation for faster loading times. Content updates, including text and image changes (up to a specified limit). 5. Exclusions: Custom development work beyond the scope of routine maintenance. Emergency support for issues not related to routine maintenance. Third-party plugin or theme licensing fees are not covered. 6. Client Responsibilities: Provide timely access credentials and information required for maintenance. Notify The Pond Parlor of any website changes or updates not covered in the plan. Abide by the terms outlined in The Pond Parlors' general terms of service. 7. Billing and Payments: Subscription fees are non-refundable. Payment failures may result in a temporary suspension of maintenance services. Invoices for additional services beyond the plan's scope will be billed separately. 8. Communication: All communication regarding the maintenance plan will be conducted through the designated contact person. Response time for support queries is within 2 business days. 9. Termination of Services: The Pond Parlor reserves the right to terminate maintenance services for non-compliance with the terms outlined in this policy. 10. Changes to the Policy: The Pond Parlor may update this policy with notice provided to clients. Acceptance: By purchasing The Pond Parlor Monthly Website Maintenance Plan, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. Please contact our support team at info@thepondparlor.com for any clarification or assistance.
REFUNDS POLICY
This Non Refund Policy Policy is established by The Pond Parlor Ltd hereafter referred to as Service Provider. By engaging in our services, the client or entity hereafter referred to as Client agrees to adhere to the following non-refund terms: 1. Payment Commitment: Upon agreeing with The Pond Parlor Ltd for services, the Client acknowledges and agrees to the commitment to pay for the services rendered by the Service Provider. 2. No Obligation to Refund: The Pond Parlor Ltd does not guarantee refunds for services provided. All payments made for services are non-refundable, regardless of the circumstances, unless explicitly stated otherwise in a specific agreement or as required by law. 3. Service Cancellation: In the event, the Client wishes to cancel a service or terminate an ongoing project, any fees paid up to that point are non-refundable. The Client remains responsible for payment for services rendered up to the cancellation or termination date. 4. Scope of Work: Refunds will not be provided based on subjective assessments of the final deliverables if they align with the agreed-upon scope of work and meet the specifications outlined in the proposal or quote. 5. Force Majeure: The Pond Parlor Ltd shall not be liable to refund any payments if the non-performance or delay in performance of any obligation, or the resulting loss or damage or delays is due to acts of God, war, terrorism, civil disorder, embargo, governmental action, or any other force majeure event beyond its control. 6. Dispute Resolution: In the event of a dispute regarding the non-refund policy, the parties agree to attempt to resolve the matter amicably through negotiation. If an amicable resolution cannot be reached, the dispute shall be resolved according to the dispute resolution procedures outlined in the overarching agreement. 7. Amendments to the Policy: The Pond Parlor Ltd reserves the right to amend or modify this Non-Refund Policy at any time. Any changes will be effective immediately upon posting on our website or providing notice to the Client. By engaging in services provided by The Pond Parlor Ltd, the Client acknowledges that they have read, understood, and agree to this Non-Refund Policy. This Policy constitutes part of the overall agreement between the parties and supersedes any prior agreements or understandings, whether oral or written. Service Provider: The Pond Parlor Ltd Updated: January 2024
INVOICE POLICY
These terms and conditions Agreement govern the payment of invoices issued by THE POND PARLOR LTD SELLER to the customer Buyer. By accepting goods or services from Seller, Buyer agrees to the following terms: Invoice Payment Terms: 1.1 The payment terms for all invoices shall be as specified in the invoice issued by Seller. Due Date: 2.1 The Buyer agrees to make payment on or before the due date specified in the invoice. Voiding of Invoice: 3.1 If payment is not received by the due date, Seller reserves the right to consider the invoice void. 3.2 Upon voiding of the invoice, Seller may cancel the order or suspend the provision of further goods or services to the Buyer. Price Adjustment: 4.1 If an invoice is voided due to non-payment, Seller reserves the right to adjust the price for any subsequent orders or services. 4.2 The adjusted price will take into account any changes in costs, market conditions, or other relevant factors that may have occurred since the issuance of the original invoice. Dispute Resolution: 5.1 In the event of a dispute regarding the invoice or payment terms, both parties agree to engage in good-faith negotiations to resolve the issue. 5.2 If a resolution cannot be reached, either party may pursue legal remedies as permitted by law. Amendments: 6.1 Seller reserves the right to amend these terms and conditions at any time. Any changes will be communicated to the Buyer in writing. Governing Law: 7.1 This Agreement shall be governed by and construed in accordance with the laws of The United Kingdom. 7.2 Any legal action arising out of or in connection with this Agreement shall be brought in the courts of The United Kingdom. Entire Agreement: 8.1 This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, whether written or oral, relating to the subject matter herein. By accepting goods or services from Seller, the Buyer acknowledges and agrees to abide by these terms and conditions.
STORE PAYMENT POLICY
This Payment Terms and Agreement Agreement is entered into between The Pond Parlor Ltd hereafter referred to as Service Provider and the undersigned client or entity hereafter referred to as Client. By engaging in our services, the Client agrees to the following payment terms: 1. Service Description: The Service Provider agrees to provide the services specified in the agreed upon proposal, quote, or contract. The Client agrees to pay for these services according to the terms outlined in this Agreement. 2. Payment Amount and Schedule: The Client agrees to pay the total amount specified in the proposal, quote, or contract. Payments will be made according to the schedule outlined in the same document. 3. Late Payments: Late payments may be subject to interest charges of £75.00 per day or the maximum allowable by law, whichever is lower. In the event of late payments, The Pond Parlor Ltd reserves the right to suspend or terminate services until outstanding payments are received. 4. Payment Methods: Payments shall be made using the method specified in the invoice. The Pond Parlor Ltd may accept payments via the website payments page, or other methods as agreed upon by both parties. 5. Taxes: All fees are exclusive of applicable taxes. The Client is responsible for any taxes imposed on the services provided, excluding taxes based on The Pond Parlor Ltd's income. 6. Deposit and Retainer: The Pond Parlor Ltd may require a deposit or retainer before commencing work. This amount will be specified in the proposal or invoice and is non-refundable unless otherwise stated. 7. Scope Changes and Additional Charges: Any changes to the scope of work requested by the Client that result in additional time or expenses for The Pond Parlor Ltd may incur additional charges. These changes and associated costs will be communicated and agreed upon in writing before implementation. 8. Termination: Either party may terminate this Agreement in the event of a material breach by the other party. In the event of termination, the Client shall pay for the services provided up to the termination date. 9. Confidentiality: Both parties agree to keep confidential all financial information and details related to payments, except as required by law. 10. Governing Law: This agreement is governed by the laws of Great Britain. Any disputes arising from or related to this agreement shall be resolved in the courts of Great Britain. 11. Amendments: This Agreement may be amended or modified only in writing and signed by both parties. By engaging in the services provided by The Pond Parlor Ltd, the Client acknowledges that they have read, understood, and agree to these payment terms. The terms herein constitute the entire agreement between the parties and supersede any prior agreements or understandings, whether oral or written. Service Provider: The Pond Parlor Ltd Updated: January 2024